Is this Aloft London Excel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Aloft London Excel have a swimming pool?

Yes, this Aloft London Excel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Aloft London Excel?

Best-rates for the Aloft London Excel starts from $116 per night with includes Business Services, Bedding/Linens, Wellness Facilities, Air Conditioner, Bar, Guest Services, Child Friendly, Internet, Pool, Balcony/Terrace, Accessibility, Security/Safety, Kitchen, Parking, TV, Wheelchair Accessible, Spa, Restaurant, Breakfast, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Aloft London Excel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Aloft London Excel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Aloft London Excel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Aloft London Excel?

Based on the information reported by the owner or manager, the Aloft London Excel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Aloft London Excel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Aloft London Excel | Hotel in London

| 8.8 (1018 Reviews) | 1 Bathroom

Hotel in Custom House, London

Pet-friendly hotel with a sauna connected to the convention center in London
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna, and self parking.
Housekeeping is available on request.
Aloft London Excel offers 252 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished. Flat-screen televisions are featured in guestrooms. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Eco-friendly toiletries

Towels

Rainfall showerhead

Shower

Private bathroom

Bedroom

Air conditioning

Bed sheets

Rollaway/extra beds (surcharge)

Desk

Bulk dispenser for toiletries

Iron/ironing board

Recycling

Electrical adapters/chargers

Energy-saving switches

Individually furnished

Soundproofing

Water-efficient showers only

Desk chair

Water-efficient toilets only

Phone

LED light bulbs

Laptop-friendly workspace

Safe

Eco-friendly cleaning products provided

Connecting rooms available

Breakfast

Room service available

Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: GBP 17.50 for adults and GBP 8.75 for children

1 restaurant

1 bar

Refrigerator

Coffee/tea maker

Free bottled water

Parking

Wheelchair-accessible parking and van parking available

Self parking on site (GBP 20 per day)

Accessibility

Wheelchair accessible (may have limitations)

Visual fire alarm

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Assistive listening devices available

Wheelchair-accessible van parking

Elevator door width (inches): 43

Lever door handles

Wheelchair-accessible path to elevator

Elevator

Low-height electrical outlets in bathroom

Low-height door lock

Low-height view port in door

Wheelchair-accessible parking

Wheelchair-accessible pool

Toilet grab bar height (inches): 26

Height-adjustable showerhead

Grab bar near toilet

Activities

Sauna

Bike parking

Indoor pool

Fitness center

Entertainment

42-inch flat-screen TV

General

Conference space

Computer station

Business center

Free newspapers in lobby

Banquet hall

Front-desk safe

Elevator

English

At least 80% lighting from LEDs

Vegetarian dining options

Comprehensive food waste policy

At least 80% of food locally-sourced

No plastic coffee stirrers

Double-glazed windows

Local artist showcase

Rooftop garden

Vegan dining options

Smoke-free property

Biodegradable coffee stirrers

Comprehensive recycling policy

Guest Services

Indoor pool

Laundry facilities

Refrigerator

Rollaway/extra beds (surcharge)

Soundproofed rooms

24-hour front desk

Change of bedsheets (on request)

Laundry facilities

Daily housekeeping

Multilingual staff

Internet

Available in some public areas: Free WiFi and wired Internet

Available in all rooms: Free WiFi and wired Internet

Outdoors

Terrace

Garden

Policies

Check-in

Check-in time starts at 3:00 pm express check-in available minimum check-in age: 18

Check-out

A late check-out fee will be charged check-out before noon express check-out available late check-out subject to availability

Child Policy

Children are welcome. rollaway/extra beds are available for gbp 35.00 per night. cribs (infant beds) are not available.

Payment Policy

Fee for buffet breakfast: approximately gbp 17.50 for adults and gbp 8.75 for children self parking fee: gbp 20 per day late check-out is available for a fee (subject to availability) rollaway bed fee: gbp 35.00 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

1 total (up to 40 lbs per pet) food and water bowls are available pets stay free restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this hotel will place an authorization for the full amount of the stay and deposit for any bookings where payment for the stay will be made on site instead of at the time of booking. this property accepts credit cards, debit cards, mobile payments, and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott) this property uses eco-friendly cleaning products

Reviews

Mohd Ziaur

Nov 12, 2025 09:02:24 PM

Review Score: 10

Summary: Excellent room. Staff very helpful!

See All Reviews

Room Arrangement

Room Info	Facilities
aloft, Room, 1 King Bed Room Size: 333 square feet m² 1 King Bed	General Square meters - 31, Number of living rooms 0, Number of bedrooms - 0, Wardrobe or closet, Ping - 9.36, Square feet - 333, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Family Room, 2 Double Beds Room Size: 334 square feet m² 2 Double Beds	General Square meters - 31, Ping - 9, Wardrobe or closet, Square feet - 334, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Executive Suite, 1 Bedroom Room Size: 549 square feet m² 2 King Bed and Double Sofa Bed	General Dining table, Square meters - 51, Ping - 15, Square feet - 549, Number of bedrooms - 1, Wardrobe or closet, Separate sitting area, Extra bed count 1, Number of living rooms 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
aloft, Room, 2 Twin Beds Room Size: 333 square feet m² 2 Twin Beds	General Square meters - 31, Number of living rooms 0, Number of bedrooms - 0, Wardrobe or closet, Ping - 9.36, Square feet - 333, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Urban, Room, 1 King Bed Room Size: 333 square feet m² 1 King Bed	General Square meters - 31, Number of living rooms 0, Number of bedrooms - 0, Wardrobe or closet, Ping - 9.36, Square feet - 333, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1